Privacy Policy

An overview of our Privacy Policy.

Last Modified: 1 October 2024

Introduction

This Privacy Policy outlines the manner in which Terabix Technologies Sdn Bhd ("Terabix," "we," "us," or "our") collects, uses, and discloses information provided by you or gathered by us through your use of our services, including but not limited to those accessed via our websites (such as terabix.net, cloud.terabix.net, and other associated Terabix domains).

At Terabix, your privacy is important to us. By accessing or using any of our services, including our website or other platforms, you and/or the organisation you represent agree to fully comply with this privacy policy. Any information in our possession that can be used to identify you is classified as personal data.

Collection of Information

We may collect and obtain user information ("you" or "your") from a variety of sources, including information submitted during account registration, data generated through your use of our websites, and information provided by third-party services.

Terabix collects your data under various circumstances. When an account is created, we collect contact information such as your first and last name, organization name, email address, and phone number. Additionally, billing information will be required for the purchase of services.

We use cookies to collect and analyse information regarding how you and other visitors interact with our website. This technical data may include, but is not limited to, Internet Protocol (IP) addresses, browser details, Internet Service Provider (ISP) information, referring and exit websites, and other browsing-related data. The information gathered is used to analyse visitor traffic, determine visit frequency, identify sources of visits, and improve our understanding of user behaviour on the website.

We may receive information about your account from third-party services, which we may combine, adjust, or compare with the data we already possess.

Usage of Information

The information we collect is used to deliver our products and services, facilitate payment processing, communicate with you, and grant access to our control panel. Additionally, we utilise this data to enhance our services, prevent misuse, and detect and prevent fraudulent activities. We may also use this information to market relevant products and services to you.

Additionally, the information we hold will be used to enforce compliance with our terms of service and policies, as well as to fulfil any legal obligations or respond to judicial processes in accordance with applicable laws.

Please be advised that any credit card and associated information you provide will be securely transmitted to Stripe, Inc. (“Stripe”) from Terabix. Our systems retain only an identifying token, while Stripe is responsible for storing your credit card details solely for payment processing purposes. Terabix maintains a written agreement with Stripe regarding the handling of credit card transactions.

Disclosure of Information

We may share your information with third parties to gather further data about you in order to prevent abuse and fraud, thereby maintaining the integrity of our network.

To verify your information, we utilise public fraud databases, where your personal data may be cross-referenced. If any reports are found against your information, we reserve the right to decline providing services. In the event of a violation of our terms of service, your information may be shared with these databases or other relevant entities for the purpose of industry-wide fraud prevention.

Furthermore, we may disclose your information to authorities if legally required to do so under applicable laws. We do not share your information with unauthorised individuals or for any purposes not in accordance with this policy.

Data Security

We prioritise the security of all information collected and use it solely to provide the services you have purchased, along with related functions such as billing, marketing relevant to your services, customer support, service improvements, and fraud prevention. To protect your personal data from unauthorised use, we implement multiple layers of security, including physical, electronic, and procedural safeguards. We employ industry-standard security measures to prevent unauthorised access, maintain data accuracy, and ensure the proper use of information. This includes encryption technologies, such as Secure Socket Layer (SSL) protocol, when transmitting highly sensitive data, including payment information. However, no method of transmission or storage is completely secure. While we regularly test and update our security systems, we cannot guarantee that our website or services are immune to all security threats, vulnerabilities, or breaches. While we strive to protect your data, Terabix makes no guarantees or warranties that our systems will be completely protected from all viruses, security risks, or unauthorised access at all times.

Retention and Access to Data

Your personal data will be processed for as long as necessary to provide you with our services, and at a minimum, in accordance with our legal obligations. Personal data processed based on your consent will be retained until you withdraw that consent.

We may retain your information even after it is no longer necessary to provide services in order to fulfil legal requirements, prevent fraud, resolve disputes, troubleshoot issues, and comply with other legitimate obligations.

You may access the majority of your personal data at any time by logging in and accessing your account. You can view, edit, or update your information directly on our website. To access, update, delete, or modify any of your data stored with us, please submit a request via email to [e-mail]. You may correct any factual inaccuracies in your personally identifiable information by submitting a request that provides credible evidence of the error. To ensure your privacy and security, we will take reasonable steps to verify your identity prior to granting access or making any corrections.

Changes to Privacy Policy

We may modify this Privacy Policy at any time, with no prior notice and any changes will be effective immediately upon publishing. It is your responsibility to review the terms regularly. Any significant changes will be communicated to you by email prior to taking effect. Your continued use of Terabix services after the changes will indicate your acceptance of the updated terms.