Careers
Full details of open positions here. See our careers page at terabix.net/careers
Introduction
Join us and together, let's build a better cloud hosting and digital infrastructure company. We're a lean startup and we take a no-BS approach to work—we focus on doing what we love, surrounding ourselves with like-minded individuals, having fun with tech, and most importantly: giving our customers the best.
As a lean startup with minimal bureaucracy, our co-founders screen all applicants manually. We carefully analyze each application and have internal discussions about who we could shortlist for each opening. As such, we seek your understanding if we do not immediately respond to your application.
To apply for a role, please send an email with the details listed below to careers@terabix.net
Email subject should be: Name of Position, Part-time OR Full-time (e.g. "Network Engineer, Full-time")
In your email body, please include a cover letter of 2-3 paragraphs. Tell us a little about who you are, why you think you're a good fit for the role, and why you'd like to join our company. Your cover letter does not have to be too lengthy.
Include your salary expectations.
Let us know your preferred working hours and the timezone you're in.
Finally, include your resume as an attachment.
Open Positions
Senior Systems Administrator
We are looking for talented and passionate Senior Systems Administrators to work closely with our team in overseeing and administrating our infrastructure, as well as taking the lead on medium to high level technical support cases.
This position will be remote and you can be from anywhere in the world. If you are an applicant from Malaysia, you can still work remotely, but we invite you to join us occasionally in person at our office.
We value candidates who have experience working for a hosting/cloud company.
For this role, we are open to part-time or full-time arrangements. We are actively hiring for both day and night shifts in GMT+8 (Malaysia/Singapore) timezone.
Your responsibilities will include, but are not limited to:
Oversee and proactively monitor our server infrastructure, responding to alerts and issues.
Respond to incoming technical support tickets, provide an initial response and attempt to troubleshoot and resolve technical issues pertaining to our infrastructure and platform.
Identify problems and causes of issues related to our infrastructure and platform, and escalate them to senior engineers if necessary with as much information as possible.
Administrate, configure, deploy, and optimize our virtualization platform and hardware on the Linux environment.
Coordinate with the rest of our engineering team (i.e. Network) to configure, optimize, and solve issues pertaining to our hypervisor hardware and platform.
Work with on-site personnel remotely to install, configure, deploy, and troubleshoot servers and data center infrastructure.
Required:
At least 4 years of experience with systems administration, data center infrastructure, and Linux in a data center environment.
Experience with remote, out-of-band (OOB) access to data center resources (i.e. IPMI/BMC for remote device administration, console servers, etc).
Experienced with data center management (DCIM) and network monitoring tools such as Zabbix and Netbox.
At least 2 years of experience working for a hosting/cloud company.
Strong command of written and verbal English.
Familiarity with team communication platforms such as Slack.
Desirable:
Strong understanding of Linux virtualization technologies such as KVM, QEMU, and libvirt.
A decent understanding of modern server hardware technologies and components (server chassis, data center/enterprise-level CPUs, SSDs, NICs, etc)
Familiarity with data center/enterprise networks.
L1/L2 Support Administrator
We're looking to onboard passionate and experienced L1/L2 Support Administrators with experience working for hosting providers in our team. Candidates should have direct experience working for cloud/VPS/server hosting providers with demonstrable confidence in taking charge of low to medium-level support tickets.
This position will be remote and you can be from anywhere in the world. If you are an applicant from Malaysia, you can still work remotely, but we invite you to join us occasionally in person at our office.
For this role, we are open to part-time or full-time arrangements. We are actively hiring for both day and night shifts in GMT+8 (Malaysia/Singapore) timezone.
Your responsibilities will include, but are not limited to:
Proactively monitor our ticketing system for incoming support requests.
Communicate with customers via support ticket in a timely manner upon first contact.
Answer any questions our customers might have about our products and services.
Tend to technical support tickets and ask our customers the right technical questions in order to obtain further information for troubleshooting or escalation.
Troubleshoot and provide resolutions for L1/L2 support tickets with confidence, based on internal/external documentation provided and through our administration panels.
Triage tickets and sort them based on urgency and level and subsequently escalate them as necessary.
Ensure system and service uptime through proactive monitoring of our infrastructure.
Attend to basic general/billing-related support tickets, including making any necessary administrative or billing adjustments to customer accounts as needed, based on proper SOPs.
Collaborate and communicate with our sysadmins and engineers asynchronously over internal team comms such as Slack.
Required:
At least 2 years of experience in providing hosting support.
Strong command of written and verbal English.
Excellent critical thinking, problem-solving, and communication skills.
At the very least a small level of flexibility to rotate your shifts or adjust them based on company needs.
Familiarity with ticketing systems such as WHMCS.
Familiarity with team communication platforms such as Slack.
Desirable:
Experience with Linux and/or Windows server administration.
Knowledge of basic TCP/IP, DNS, and other related hosting and internet technologies.
Familiarity with the hosting/VPS market.
Network Engineer
We are in search of talented Network Engineers to join our team. You will work closely with our team to ensure the resiliency and performance of our global network infrastructure.
This position will be remote and you can be from anywhere in the world. If you are an applicant from Malaysia, you can still work remotely, but we invite you to join us occasionally in person at our office. We are open to candidates either seeking a part-time or full-time arrangement.
We value candidates with experience working for a hosting provider, internet service provider or telco company.
Your responsibilities include, but are not limited to:
Monitor and maintain the operation of our network & its devices, including handling network issues and resolving them as they occur.
Collaborate with the team to oversee network deployment projects on-site or remotely (data center network devices, transit deployments and upgrades, peering arrangements, IX deployments, DCI infrastructure, etc).
Plan data center network topology for new deployments.
Install and perform the configuration of our network devices (routers, switches, firewall, transport equipment etc).
Perform BGP setup/configuration and maintenance.
Perform network performance and route optimization via BGP.
Ensure the integrity, performance, and uptime of our peers (transit, IX peers, direct peers, etc).
Ensure that our prefix records and advertisements are in order.
Escalate issues to our upstream carriers and ensure the resolution of issues.
Liaise with the NOC departments of other network operators to resolve any issues in routing and connectivity between our networks.
Required:
At least 3 years of experience in the areas of network engineering and data center operations.
Strong familiarity working with industry-standard network equipment such as Cisco, Juniper, and Arista.
Familiarity with day-to-day tasks and projects common in data center, ISP, and hosting provider operations.
Knowledge and exposure to network protocols, data center network topologies, and data center architecture.
Expertise in optimizing network performance and minimizing global network latency via BGP.
Familiarity with network monitoring and NetFlow tools (i.e Prometheus, Zabbix, Kentik, Akvorado, etc).
Experience with remote, out-of-band access to data center resources (IPMI/BMC for remote device administration, console servers, etc).
Be able to express yourself fluently in English, both verbally and in writing.
Desirable:
ISP, telco and/or hosting environment work experience.
Strong understanding of Linux systems administration.
Direct experience leading data center network deployment projects.
Strong understanding and demonstrable experience with L2 and L3 technologies.
Experience installing and maintaining data center (and other IT) infrastructure and DCIM tools such as Netbox.
Excellent at writing technical documentation.
Experience solving problems and achieving efficiency through automation.
Professional network certification(s) (i.e CCNP or higher, etc).
Marketing Specialist (China Market)
We're in search of a Marketing Specialist with a granular understanding of the China hosting/VPS market. The ideal candidate will be responsible for Terabix's marketing and growth within the Chinese hosting/VPS market. A strong command of written and verbal Mandarin Chinese and English is required.
This position will be remote and you can be from anywhere in the world. If you are an applicant from Malaysia, you can still work remotely, but we invite you to join us occasionally in person at our office.
We value candidates who have experience working for a hosting/cloud company in a Marketing role, specifically within the China market.
Your responsibilities will include, but are not limited to:
Assist Terabix in performing research and developing marketing strategies for the Chinese hosting/VPS market.
Represent and uphold the image and reputation of Terabix in Chinese hosting-related communities and forums, developing long-lasting relationships and trust among users, customers, and potential customers.
Plan marketing and promotional campaigns specifically tailored for the Chinese hosting/VPS market.
Interact with and develop a relationship with key opinion leaders, technical influencers, and blog owners.
Identify and present new and interesting opportunities for marketing and growth within the Chinese market.
Required:
At least 2 years of experience working for a hosting or related company in the Chinese market.
Proven track record of driving growth and managing marketing activities for a hosting or related company in the Chinese market.
Strong command of verbal and written Chinese.
Strong command of verbal and written English.
Strong interpersonal communication skills.
Administrative Executive (Kuala Lumpur HQ)
We're looking for an Administrative Executive with a keen eye for detail and impeccable organization skills to assist with day-to-day company administration based out of Kuala Lumpur.
This is a full-time position and you will have to be based in Kuala Lumpur to apply for this position.
Your responsibilities will include, but are not limited to:
Manage day-to-day company and office administrative tasks.
Assist with financial bookkeeping and month-to-month accounting with the company accountant.
Respond to or escalate general company-related enquiries.
Liaise with the company secretary to ensure the company is compliant with our annual reporting and company records.
Help our co-founders stay organized by keeping track of any meetings that may be scheduled.
Required:
At least 2 years of relevant experience.
A degree in business administration, finance, accounting, or a related field.
Excellent verbal and written communication skills.
Strong ability to multi-task and manage your own time, staying one step ahead.
Desirable:
Experience working in a startup and tech environment will be valuable.
Graphic Designer (Part-time)
We're seeking a creative Graphic Designer who will shape the look and feel of our company's graphics and media.
This position is a part-time arrangement. We welcome freelancers who are happy to contribute their work on an as-needed or ad-hoc basis.
This position will be remote and you can be from anywhere in the world. If you are an applicant from Malaysia, you can still work remotely, but we invite you to join us occasionally in person at our office.
What we're looking for:
Graphics for our website and official social media channels, as well as for our marketing and promotional material.
Someone who has a keen eye for modern design standards.
Your ability to develop and maintain a cohesive and consistent brand identity.
Ideally, you'd have experience with developing graphics and media for a tech startup.
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